What happens if my package is lost or damaged

In the rare event that a package is lost or damaged, we offer insurance options to cover the value of your shipment. Our customer service team will assist you in filing a claim and resolving the issue as quickly as possible.

What payment methods do you accept?

We accept ACH payments and credit cards from qualifying businesses. Our goal is to provide flexible payment options to make the process convenient for you. If you have specific payment preferences or requirements, please let us know, and we will do our best to accommodate them.

Can you distribute flyers inside apartment buildings?

Yes, we have experience distributing flyers in both single-family homes and apartment buildings. For apartment buildings, we can distribute flyers to individual units or common areas, depending on access permissions and regulations. We ensure that your flyers are delivered effectively to maximize reach within multi-unit residences.

What if the recipient is not available at the time of delivery

If the recipient is not available, our courier will leave a delivery notice with instructions for rescheduling or picking up the package at a local depot. You can also request a specific delivery time or arrange for delivery to a secure location, such as a neighbor or a designated drop-off point.

Payments are processed after your distribution is verified. This usually happens within 35 business days after the job is marked complete.

What should I do if I receive a package that is not mine

If you receive a package that is not addressed to you, contact our customer service team immediately. We will arrange for the correct delivery and retrieve the misdelivered package.

What do I do with damaged flyers?

Take photos and notify support. You may receive a partial credit or be sent replacements depending on severity.

Can I work in multiple cities?

Yes, you can update your location in the app or apply to gigs in other cities when traveling.

Will you send a report after the completion of the job?

We are happy to inform you that we will provide you with a comprehensive report that includes all the necessary details about the specific metrics that can help you track your Return on Advertising Spend (ROAS).

How long does a typical flyer drop take?

Depending on the quantity and area, flyer drops can range from 1 to 4 hours. The estimate is always provided before you accept a gig.

Is flyer distribution still effective?

Is distributing flyers still an effective marketing strategy? The answer is a resounding yes! A carefully planned flyer distribution campaign can be a highly successful approach to marketing, particularly when combined with other marketing techniques.

Can I reuse leftover flyers?

No. Leftover flyers must be reported and discarded or returned according to instructions. Unauthorized use is prohibited.

How do I update my delivery address for flyers?

Go to your profile in the app and edit your address. Make sure its accurate to avoid delays.

How do I sign up as a distributor?

You can sign up directly through the Flyertap mobile app or website. After submitting your profile, youll be notified when gigs in your area are available.

Do you offer signature confirmation upon delivery

Yes, we offer signature confirmation services to ensure that your package is received by the intended recipient. This provides an added layer of security for your valuable shipments.

What are your packaging guidelines for hazardous materials

Shipping hazardous materials requires compliance with specific regulations and packaging guidelines. Contact our customer service team for detailed instructions on how to prepare and ship hazardous materials safely.

What flyer sizes do you recommend?

The most common sizes for flyers are A5 (5.8 x 8.3 inches), A6 (4.1 x 5.8 inches), and DL (3.9 x 8.3 inches). These sizes are popular because they are easy to handle and distribute. However, we can accommodate custom sizes to suit your specific needs and campaign goals. Our team can help you choose the best size for your flyers based on your message and design.

Do you offer bulk shipping discounts

Yes, we offer discounts for bulk shipments and regular business customers. Contact our sales team to discuss your shipping needs and receive a customized quote.

Do I need permission to distribute flyers?

In most areas, it is crucial to seek permission from the local government before distributing flyers. It is recommended to consult with the local authorities to learn about the laws and regulations regarding flyer distribution. Moreover, in certain locations, door-to-door flyer distribution may only be allowed during specific days or hours of the week.

What kind of flyers will I be distributing?

Flyers can be for local businesses, events, political campaigns, or promotions. Youll see the flyer type before accepting a gig.

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