Privacy Policy

1. Introduction

Flyertap (“Flyertap,” “we,” “our,” or “us”) operates the Flyertap Gig App (the “App”) and related services (the “Services”). This Privacy Policy explains how we collect, use, share, and protect information when you use the App.

2. Information We Collect

A. Information You Provide

Name, email address, phone number
Account credentials and profile details
Gig-related submissions, messages, photos, or confirmations
Payment-related details (processed by third-party payment providers)
Customer support communications

B. Information Collected Automatically

Device type, operating system, app version
IP address and approximate location
Usage activity, screens viewed, and feature interactions
Crash logs, diagnostics, and performance data

C. Location Data

If you grant permission, the App may collect location data to support gig matching, navigation, on-site verification, and fraud prevention.

Approximate location: derived from IP address
Precise location: GPS-based, collected only with explicit permission

You may enable or disable location access at any time in your device settings.

Location Data Disclosure

Flyertap Gig App uses a foreground service only during user-initiated, time-bound tasks:

Active gig tracking to record location and sync gig progress while the screen is off, and
Uploading gig photos so uploads can complete reliably if the user switches apps or locks the screen. An ongoing notification is displayed whenever the foreground service is active, and the service stops when the gig ends or uploads complete.

On Android, Flyertap may use a foreground service with an ongoing notification during an active gig to keep location tracking and gig progress updates running reliably, including when the screen is off.

The Flyertap Gig App may access and collect location data if you grant permission. Location data is used to support core gig-related functionality and safety features.

During an active gig, the App may request an exemption from battery optimization settings to help prevent the operating system from interrupting background location tracking while the user’s screen is off.

Types of location data collected:
- Approximate location (derived from IP address)
- Precise location (GPS-based), if enabled by the user
When location data is collected:
- While the App is in use (foreground)
- In the background, if you enable “Always allow” location access, to support active gig tracking and safety features
How location data is used:
- Gig navigation and routing
- Verifying on-site presence and gig progress
- Safety and fraud prevention
- Supporting active gig tracking during an ongoing assignment (including when the App is not open)
Sharing of location data:
- Location data is not sold
- Location data may be processed by Google Maps Platform solely to provide maps and navigation functionality
- No location data is shared with advertisers for marketing purposes

You can change or revoke location permissions at any time in your device settings.

D. Camera and Media Access

The App may request access to your camera or photo library when you choose to upload images or videos (e.g., proof of work or profile photos). Access is optional but required for certain features.

3. How We Use Information

Provide and operate the App and Services
Match users with gigs and verify task completion
Process payments and payouts
Enable messaging and notifications
Improve performance, reliability, and features
Detect fraud, abuse, and security issues
Comply with legal obligations

4. Third-Party Services and SDKs

The Flyertap Gig App uses trusted third-party services that may collect or process information on our behalf:

Firebase (Google LLC)
Used for authentication, analytics, crash reporting, and performance monitoring. Firebase may collect device identifiers, usage data, and diagnostics.
Stripe
Used to process payments and payouts securely. Payment details are handled directly by Stripe and are not stored on Flyertap servers.
Twilio
Used for SMS, voice calls, and verification messages. Phone numbers and message metadata may be processed for delivery and security.
Google Maps Platform
Used for maps, navigation, and location-based gig features. Location data is used only to support core functionality.
Expo
Used to support app development, updates, notifications, and device compatibility. Expo may collect basic device and diagnostic data.

All third-party providers process data in accordance with their own privacy policies and applicable laws. We require vendors to use information only to provide services to Flyertap.

Web App vs. Mobile App Notice:
Stripe and Twilio are used only on Flyertap’s web-based platform (https://app.flyertap.com). The Flyertap Gig mobile app does not directly integrate Stripe or Twilio SDKs.

5. Data Sharing

We do not sell personal data.

We may share information only:

With service providers that support app functionality
To comply with legal requirements or lawful requests
To protect the safety, rights, and integrity of Flyertap and users
With your explicit consent

6. Data Retention

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.

7. Account Deletion and Data Deletion

You may request account deletion at any time without reinstalling the App.

In-app: Profile → Delete Account
Web request: https://app.flyertap.com/account/?a=delete

Upon deletion, personal data is permanently deleted or anonymized unless retention is required by law (e.g., tax, fraud prevention, or security records).

8. Your Privacy Choices

Update or correct account information
Control permissions (location, camera, notifications) via device settings
Opt out of promotional communications
Request data access or deletion

9. Children’s Privacy

The Flyertap Gig App is not intended for children under 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Material changes may also be communicated within the App.

11. Contact Us

Flyertap
https://flyertap.com
[email protected]
(888) 855-1425

II. Data Collections and Uses

A. The Data We Collect

Flyertap collects data:

That you provide
When you use our services
From other sources detailed below

Please go here for a summary of the data we collect and how we use it.

Flyertap collects the following data for Flyertap Gigs, including distribution runs, handouts, and courier services:

1. Data You Provide

a. Account Information

We collect data when you create or update your Flyertap account.

Data category	Data types
Account information	Address Banking information Contact info (email or phone number) First and last name Government-issued ID numbers Login name and password Profile picture Settings and preferences (including accessibility settings) Tax information Flyertap loyalty / rewards program information (if offered) Vehicle information (if applicable to courier gigs) Inspection information (if applicable) Insurance information (if applicable) License plate number (if applicable) Vehicle identification number (VIN) (if applicable)

Data category

Data types

Account information

Address
Banking information
Contact info (email or phone number)
First and last name
Government-issued ID numbers
Login name and password
Profile picture
Settings and preferences (including accessibility settings)
Tax information
Flyertap loyalty / rewards program information (if offered)
Vehicle information (if applicable to courier gigs)
Inspection information (if applicable)
Insurance information (if applicable)
License plate number (if applicable)
Vehicle identification number (VIN) (if applicable)

b. Background Check Information

This includes information submitted to Flyertap, or Flyertap service providers, during the user’s application process (where permitted by law).

Data category	Data types
Background check information	Criminal record (where permitted by law) Current and prior addresses Driver history (for courier/vehicle-based gigs) Known aliases License status (for courier/vehicle-based gigs) Right to work

c. Demographic Data

We collect demographic data if necessary to enable certain features or to confirm eligibility to perform gigs.

Data category	Data types
Demographic data	Age or date of birth (to verify eligibility to perform gigs) Gender (if needed to enable optional preference features and for marketing/advertising)

d. Identity Verification Information

This refers to the data we collect to verify your account or identity. This may include biometric data that allows you to be identified based on physical or biological characteristics (for example, to prevent fraudulent accounts and ensure only you are using your account).

Data category	Data types
Identity verification	Government-issued identification documents (e.g., driver’s license or passport, including photo, numbers, expiration date, and demographics) User-submitted profile photos and selfies Facial verification information (if used)

e. User Content

This refers to the data we collect when you upload content or interact within the Flyertap platform.

Data category	Data types
User content	Uploaded photos, audio, and video recordings (including proof-of-distribution/delivery photos, drop-off confirmation, and customer support submissions) Ratings or feedback (e.g., for gig organizers, recipients, or the Flyertap gig experience) Survey responses In-app audio recordings (if enabled), and any safety-related recordings where permitted

2. Data Collected When You Use Our Services

a. Location Data

We collect location information from your device when the Flyertap app is running in the foreground (open and on-screen) or background (open but not on-screen). Location helps verify distribution runs, confirm route coverage, support navigation, and provide proof-of-service for handout and courier gigs.

Data category	Data types
Location data	Approximate location Precise location

b. Gig Information

This refers to details we collect about your Flyertap gig, including distribution runs, handouts, and courier services. This may include job requirements, route details, confirmations, and performance metrics.

Data category	Data types
Gig information	Earnings Statistics derived from past gig information, such as: Acceptance rates Average weekly gigs completed Cancellation rates Total gigs completed and miles traveled (for courier gigs) Gig details, including: Date and time Distance traveled (for courier gigs) Route or service area (for distribution runs) Items delivered or materials distributed (e.g., flyers, door hangers, handouts, packages) Requested pickup and dropoff addresses (for courier services) Business/client name and location (when applicable) Ratings Proof-of-service (e.g., photos, check-ins, scan/verification events where applicable)

Data category

Data types

Gig information

Earnings
Statistics derived from past gig information, such as:
- Acceptance rates
- Average weekly gigs completed
- Cancellation rates
- Total gigs completed and miles traveled (for courier gigs)
Gig details, including:
- Date and time
- Distance traveled (for courier gigs)
- Route or service area (for distribution runs)
- Items delivered or materials distributed (e.g., flyers, door hangers, handouts, packages)
- Requested pickup and dropoff addresses (for courier services)
- Business/client name and location (when applicable)
- Ratings
- Proof-of-service (e.g., photos, check-ins, scan/verification events where applicable)

c. Usage Data

This refers to data about how you interact with Flyertap’s apps and websites.

Data category	Data types
Usage data	Access dates and times App crashes and other system activity App features or pages viewed Browser type

d. Device Data

This refers to data about the device(s) you use to access Flyertap.

Data category	Data types
Device data	Advertising identifiers Device motion data Device IP address or other unique device identifiers Driving insights (for courier/vehicle-based gigs where enabled), including: Harsh braking Phone handling Harsh turning Harsh accelerating Speeding Hardware model Mobile network data Operating systems and versions Preferred languages

e. Communications Data

This refers to data we collect when you contact Flyertap for customer support (including safety reports) and when you communicate with clients, recipients, or other users through Flyertap’s apps.

Data category	Data types
Communications data	Chat logs Communication type (phone or text) Content (including call recordings only when users are notified in advance, and call transcripts where applicable) Date and time

3. Data From Other Sources

a. Government Authorities

Flyertap may receive data from law enforcement, public health officials, and other authorities when required for investigations or legal requests.

Data category	Data types
Government authorities	Name Contact info Government-issued ID numbers Information relating to investigations or legal requests

b. Marketing Partners and Service Providers

This may include partners that help us market Flyertap or deliver services such as payments, analytics, or promotions.

Data category	Data types
Marketing partners and service providers	Activity Name Contact info Device information

c. Insurance or Vehicle Solutions Providers

For courier and vehicle-based gigs, we may receive insurance or vehicle-related data from providers (where applicable).

Data category	Data types
Insurance/vehicle providers	Insurance and claim information Coverage limits Insured drivers Policy status Photo and video recordings (such as dashcam recordings where permitted) Rental information Vehicle details Government-issued identification (where required)

d. Safety Analytics Providers

Flyertap may receive information related to on-gig driving behavior (for courier/vehicle-based gigs) where enabled and permitted.

Data category	Data types
Safety analytics	Driving insights

e. Transportation Companies (Fleets)

If you provide courier services through a fleet or partner, Flyertap may receive data from that transportation company.

Data category	Data types
Transportation companies	Active driver and vehicle status Driver assignment data Rescheduling times Gig cancellations with associated reasons

f. Business Partners (Account Creation, Access, and APIs)

We may receive data from partners you use to create/access your Flyertap account, or from integrations and APIs used to support gigs and payments.

The information received depends on which partners you use and the integration enabled.

g. Business Partners (Debit or Credit Cards)

If Flyertap offers a debit/credit card program with a financial institution, we may receive card activity data as disclosed in the card’s terms.

Debit or credit card activity information

h. Users or Others Related to Support, Claims, or Disputes

We may receive information from users or others in connection with customer support issues, disputes, or claims related to distribution runs, handouts, or courier services.

Name
Evidence relating to incidents, conflicts, claims, or disputes (which may include photos or recordings)

i. Referral Programs

If you are referred to Flyertap by another user, we may receive your information from that user.

Name
Contact info

B. How We Use Data

Flyertap uses data to enable reliable and convenient gig services, including distribution runs, handouts, and courier services. We also use data:

To enhance the safety and security of our users and services, and to prevent and detect fraud
For marketing and advertising
To enable communications between users
For customer support
For research and development
To send non-marketing communications to users
In connection with legal proceedings

1. To Provide Our Services

Flyertap uses data to provide, personalize, maintain, and improve our services.

Data uses	Data used includes
Creating and updating your account	Account, Demographics, Location
Enabling services and features (for example): Navigation for routes and stops, calculating ETAs, and tracking gig progress Accessibility features Account linking Matching you with relevant gigs (distribution runs, handouts, courier requests) Route/service-area validation and proof-of-service (where applicable)	Account, Vehicle data (if applicable), Data from other sources, Demographics, Device, Location, Gig, User content, Ratings
Calculating gig pay	Account, Location, Gig
Processing payments and enabling payment products (if offered)	Account, Tax, Payment, Data from other sources, Demographics, Gig
Personalizing your account (for example): Showing recommended distribution runs or courier gigs based on your location and history Determining eligibility for specific gig categories or requirements	Account, Device, Location, Gig, Usage
Generating receipts and summaries	Account, Gig
Informing you of changes to our terms, services, or policies	Account, Gig
Facilitating insurance, vehicle, invoicing, or financing solutions (where applicable)	Account, Insurance, Vehicle, Identity verification, Gig, Usage
Performing necessary operations to maintain our services (debugging, troubleshooting, operational improvements)	Account, Device, Usage

2. For Safety, Security, and Fraud Prevention and Detection

We use your data to help maintain the safety and security of our services and users.

Data uses	Data used includes
Verifying your account, identity, and compliance with Flyertap terms and safety requirements, including: Background checks where permitted by law Selfie/profile photo verification to prevent account misuse Reviewing reports and support submissions related to gig conduct	Account, Background check, Biometric (if used), Communications, Data from other sources, Device, Identity verification, Government-issued ID, In-vehicle video (if applicable), Location, Gig, Usage, User content
Preventing, detecting, and combating fraud, including: Document and identity verification checks at onboarding Detecting duplicate or previously deactivated accounts	Account, Background check, Biometric (if used), Communications, Data from other sources, Device, Identity verification, Government-issued ID, User-submitted profile photos and selfies, Location, Gig, Usage
Predicting and helping avoid pairings of users that may result in increased risk of conflict (where applicable)	Account, Gig info (including cancellation rates), Usage, User content (ratings and reported incidents)
Identifying potentially unsafe driving or delivery behavior (courier/vehicle-based gigs), which may result in safety prompts and/or account action	Device data, Driving insights, Gig, Usage, User content, Customer Support information
Providing live support from safety experts during gigs (where available)	Account, Vehicle, Location, Gig, User content

3. For Marketing and Advertising

Flyertap uses data to market its services and those of Flyertap partners (where applicable).

Data uses	Data used includes
Personalizing marketing content, communications, and ads	Account, Data from other sources, Demographics, Device, Location, Gig, Usage
Measuring the effectiveness of marketing communications and ads	Account, Device, Usage

4. To Enable Communications Between Users

For example, a client or recipient may message or call you to confirm a meeting point, delivery details, or a distribution location.

Data used includes: Account, Device, Gig, Usage

5. For Customer Support

This includes investigating and addressing user questions and concerns (including distribution-run verification, handout disputes, and courier delivery issues), investigating reported misconduct, and improving support processes. Flyertap may use GenAI tools for customer support.

Data used includes: Account, Communications, Data from other sources, Device, Identity verification info, Location, Gig, Usage, User content

6. For Research and Development

We use data for analysis, research, and product development, including to train machine learning models used to enable our services (such as gig matching and routing) and help keep the platform safe (such as document and identity verification).

Data used includes: Account, Communications, Data from other sources, Demographics, Device, Identity verification info, Location, Gig, Usage, User content

7. For Non-Marketing Communications

This includes surveys and communications regarding elections, ballots, referenda, and other political processes that relate to our services (for example, notifying you of measures relating to gig work or delivery regulations where you live).

Data used includes: Account, Location, Gig

8. For Legal Proceedings and Requirements

We use data to investigate or address claims or disputes relating to Flyertap gigs (distribution runs, handouts, courier services); to satisfy legal and regulatory requirements; or pursuant to legal process or governmental request.

Data used includes: Account, Tax, Communications, Data from other sources, Demographics, Device, Identity verification info, Location, Gig, Usage, User content

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