How are performance issues reviewed?

Flyertap reviews GPS data, photo logs, and client feedback to evaluate disputed or incomplete drops.

Can I ship gifts and personal items

Yes, you can ship gifts and personal items using our courier service. Ensure that items are properly packaged and comply with shipping regulations. For international shipments, be aware of customs requirements and potential duties or taxes.

Do you offer discounts for non-profit organizations and charities

Yes, we offer special rates and discounts for non-profit organizations and charities. Contact our sales team to discuss your needs and find out how we can support your mission with our courier services.

Can I supply my own flyers for distribution?

Yes, you are welcome to supply your own flyers for distribution. We will coordinate with you to ensure that the flyers meet the necessary specifications for effective distribution. Alternatively, we offer comprehensive services that include design and printing, allowing you to handle everything in one place for convenience and consistency.

Do I need prior experience to join Flyertap?

No prior experience is required. Flyertap provides guidelines and resources to help new distributors succeed.

How do I handle returns and reverse logistics

We offer return shipping services and reverse logistics solutions to manage your returns efficiently. You can schedule return pickups and track the return process through our system. Contact us to set up a return management solution tailored to your needs.

Is there a Flyertap referral program?

Yes! You can refer other distributors and earn a bonus when they complete their first verified drop.

Can you hang flyers on telephone poles?

It is illegal to put flyers on telephone poles. When linemen begin their ascent up utility poles, they are faced with numerous safety concerns. Between the high voltage electricity overhead and the unforgiving ground below, their work environment is truly hazardous. To add to their challenges, they also have to deal with illegally posted signs and flyers that further complicate their already demanding job.

How do I report a completed job?

Once the final flyer is delivered, you mark the job as complete in the app and submit required proof of delivery.

How do I file a claim for a lost or damaged package

To file a claim, contact our customer service team with your tracking number and details of the issue. We will guide you through the claims process and work to resolve it promptly.

Do I get reimbursed for gas or transit?

Flyertap gigs are paid per drop and do not currently offer reimbursements for travel or gas expenses.

How do customs duties and taxes work for international shipments

Customs duties and taxes are determined by the destination country and are the responsibility of the recipient. We assist with customs documentation to ensure compliance and smooth processing.

How can I ensure my flyers stand out?

To ensure your flyers stand out, focus on a professional design, a clear and compelling message, and high-quality printing. Use eye-catching colors, strong visuals, and a concise call-to-action. Our design team can help you create a flyer that grabs attention and effectively communicates your message. Additionally, consider unique flyer sizes or shapes to differentiate your flyers from others.

What happens if I lose my flyers?

Report the issue immediately in the app. A replacement may be sent or the job may be reassigned depending on the situation.

Are flyers ever digital?

Yes. Some campaigns include QR code posters or door tags. These still count as physical delivery and must be tracked.

How long does delivery take

Delivery times vary based on the service selected. We offer express, same-day, next-day, and standard delivery options. International shipments may take longer due to customs processing. Please check our delivery time estimates for specific details.

Can you help with the design and layout of my flyer?

Yes, our experienced design team can assist with the design and layout of your flyer to ensure it is visually appealing and effective. We will work with you to understand your brand, message, and goals, and create a design that meets your needs. Our designers can provide guidance on best practices for flyer design, including typography, imagery, and layout.

What happens if I miss a drop or have an issue?

Its important to communicate through the app. If something goes wrong, report it immediately to avoid penalties and ensure support can assist you.

Can I reschedule a flyer drop?

Yes. You can request a reschedule in the app up to 12 hours before the drop time. Approval depends on availability.

Is putting flyers in mailboxes a federal offense?

It is against the law to tamper with mailboxes. This includes placing non-postage stamped mailers (flyers) inside mailboxes or hanging them on the outside is not permitted and can lead to a substantial fine for each offense. It is even possible that this could result in a federal investigation, as mailbox tampering is considered a federal crime.

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