What do I do with damaged flyers?

Take photos and notify support. You may receive a partial credit or be sent replacements depending on severity.

How do I report property damage?

Take photos immediately and report it through the in-app incident form. Do not attempt repairs yourself.

Can I supply my own flyers for distribution?

Yes, you are welcome to supply your own flyers for distribution. We will coordinate with you to ensure that the flyers meet the necessary specifications for effective distribution. Alternatively, we offer comprehensive services that include design and printing, allowing you to handle everything in one place for convenience and consistency.

Can you help with the design and layout of my flyer?

Yes, our experienced design team can assist with the design and layout of your flyer to ensure it is visually appealing and effective. We will work with you to understand your brand, message, and goals, and create a design that meets your needs. Our designers can provide guidance on best practices for flyer design, including typography, imagery, and layout.

How do I know where to distribute flyers?

Each gig provides a map, boundaries, and location instructions in the app. You must stick to the assigned area.

What flyer sizes do you recommend?

The most common sizes for flyers are A5 (5.8 x 8.3 inches), A6 (4.1 x 5.8 inches), and DL (3.9 x 8.3 inches). These sizes are popular because they are easy to handle and distribute. However, we can accommodate custom sizes to suit your specific needs and campaign goals. Our team can help you choose the best size for your flyers based on your message and design.

Do you offer package insurance

Yes, we offer optional insurance coverage for your packages. This provides peace of mind knowing that your shipment is protected against loss or damage. Please inquire about insurance options when scheduling your shipment.

How do I earn top-performer badges?

Complete multiple verified gigs on time, with positive feedback. Badges are issued monthly.

Do you offer temperature-controlled shipping

Yes, we provide temperature-controlled shipping options for items that require specific temperature conditions. This service is ideal for pharmaceuticals, perishable foods, and other sensitive items. Contact us for more details on this service.

Can I schedule a courier service for an event or trade show

Yes, we offer courier services for events, trade shows, and exhibitions. We can handle the logistics of transporting materials to and from the event venue, ensuring timely and secure delivery.

Can you distribute flyers on weekends?

Yes, we offer flyer distribution services seven days a week, including weekends. Distributing flyers on weekends can be particularly effective for reaching residential areas when more people are likely to be home. We can work with you to schedule your distribution for the days that will maximize your campaigns impact.

How are flyer bundles organized?

Flyers are pre-counted and bundled in manageable stacks. Do not split bundles unless instructed.

Can I get a receipt for my shipment

Yes, you will receive a receipt for your shipment. Receipts can be emailed to you or printed at the time of pickup. Additionally, you can access your shipment history and receipts through your online account.

Can I cancel or reschedule a pickup

Yes, you can cancel or reschedule a pickup by contacting our customer service team. Please provide as much notice as possible to avoid any cancellation fees.

Do you deliver on weekends and holidays

Yes, we offer weekend and holiday delivery services for an additional fee. This ensures that your urgent packages can be delivered even outside of regular business hours.

How do I report a completed job?

Once the final flyer is delivered, you mark the job as complete in the app and submit required proof of delivery.

How do I prepare my package for shipment

Proper packaging is essential to ensure safe delivery. Use a sturdy box, appropriate cushioning materials, and secure all items inside. Seal the package with strong tape and label it clearly with the recipients address and your return address.

What happens if some flyers are not distributed?

We provide detailed reports to ensure all flyers are distributed as planned. If any issues arise that prevent complete distribution, we will address them promptly and take corrective actions. This may include re-distribution or other measures to ensure your campaign reaches the intended audience. Our goal is to achieve full coverage and satisfaction.

Can I choose specific neighborhoods for flyer distribution?

Yes, you can specify neighborhoods or areas for targeted distribution. We can help you identify the best locations based on your target audience and campaign objectives. By focusing on specific neighborhoods, you can ensure that your message reaches the most relevant recipients, maximizing your return on investment.

Which is correct flyer or flier?

Flier and flyer are two versions of the same word that can refer to either a brochure or an individual who flies. These spellings are used in both British and American English, but flyer has become the more prevalent choice for all meanings.

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