How do I prepare my package for shipment

Proper packaging is essential to ensure safe delivery. Use a sturdy box, appropriate cushioning materials, and secure all items inside. Seal the package with strong tape and label it clearly with the recipients address and your return address.

What happens if I lose my flyers?

Report the issue immediately in the app. A replacement may be sent or the job may be reassigned depending on the situation.

Is it OK to put flyers in peoples mailboxes?

It is unlawful to place flyers in mailboxes and newspaper boxes without paying for postage and sending them through USPS. Moreover, some areas have regulations against door-to-door solicitation, which means that you cannot distribute your flyers by going door-to-door.

How do you handle flyer distribution during bad weather?

We monitor weather conditions closely and may adjust distribution schedules to ensure effectiveness and safety. In cases of severe weather, we may postpone distribution to a later date when conditions improve. Our goal is to ensure that your flyers are delivered in the best possible conditions to maximize their impact.

Do I get reimbursed for gas or transit?

Flyertap gigs are paid per drop and do not currently offer reimbursements for travel or gas expenses.

Can I reschedule a flyer drop?

Yes. You can request a reschedule in the app up to 12 hours before the drop time. Approval depends on availability.

Do you offer international shipping

Yes, we offer international shipping to many countries around the world. Our international services include customs clearance and tracking to ensure smooth and timely delivery.

How can I update the delivery address after the package has been shipped

If you need to update the delivery address, contact our customer service team as soon as possible. We will make every effort to reroute the package, although additional fees may apply depending on the service and delivery status.

Can I use a bike or scooter instead of walking?

Yes, bikes and scooters are allowed if they help complete the drop efficiently, as long as you follow safety guidelines.

Are there any restrictions on where flyers can be distributed?

There are certain restrictions based on local regulations and community guidelines. We comply with all relevant laws to ensure legal and respectful distribution. For example, some areas may have restrictions on door-to-door solicitation or placing flyers on vehicles. Our team will advise you on any restrictions and help plan a distribution strategy that adheres to all guidelines.

How do you handle customs clearance for international shipments

Our team assists with customs clearance by preparing the necessary documentation and ensuring compliance with international shipping regulations. We work closely with customs authorities to expedite the clearance process and minimize delays.

Will I be notified when flyers are shipped?

Yes. Youll receive a tracking link via email or in-app notification when your flyer package is shipped.

Can you help with the design and layout of my flyer?

Yes, our experienced design team can assist with the design and layout of your flyer to ensure it is visually appealing and effective. We will work with you to understand your brand, message, and goals, and create a design that meets your needs. Our designers can provide guidance on best practices for flyer design, including typography, imagery, and layout.

Can I bring pets during my shift?

No. To avoid complaints and ensure professionalism, pets are not allowed during flyer distribution.

What is the maximum weight and size for a package

The maximum weight and size limits vary depending on the service selected and destination. Generally, we can accommodate packages up to 70 kg (154 lbs) and dimensions up to 274 cm (108 inches) in combined length and girth. For larger shipments, please contact us for freight options.

Do you offer freight services for large shipments

Yes, we offer freight services for large and heavy shipments. Our freight options include LTL (less-than-truckload) and FTL (full-truckload) services, as well as specialized handling for oversized items. Contact us for more information and a freight quote.

Can I schedule my flyer distribution in advance?

Yes, you can schedule your flyer distribution in advance to align with your marketing plan and specific campaign dates. Advance scheduling allows for better planning and ensures that your flyers are distributed at the most effective times. Contact us to discuss your preferred timeline and schedule your distribution.

Do you offer signature confirmation upon delivery

Yes, we offer signature confirmation services to ensure that your package is received by the intended recipient. This provides an added layer of security for your valuable shipments.

How do I report property damage?

Take photos immediately and report it through the in-app incident form. Do not attempt repairs yourself.

Can I get a sample distribution report before committing?

Yes, we can provide a sample distribution report to showcase our tracking and reporting capabilities. The sample report will give you an idea of the level of detail and transparency you can expect when working with us. Contact us to request a sample report and learn more about our distribution process.

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