How do I file a claim for a lost or damaged package

To file a claim, contact our customer service team with your tracking number and details of the issue. We will guide you through the claims process and work to resolve it promptly.

Do you provide packaging materials

Yes, we offer a range of packaging materials, including boxes, envelopes, bubble wrap, and packing tape. You can purchase these materials from us or request them when scheduling a pickup.

What if the recipient is not available at the time of delivery

If the recipient is not available, our courier will leave a delivery notice with instructions for rescheduling or picking up the package at a local depot. You can also request a specific delivery time or arrange for delivery to a secure location, such as a neighbor or a designated drop-off point.

Can I ship perishable items

Yes, we offer services for shipping perishable items with special handling and expedited delivery options to ensure they arrive in good condition. Please contact us for specific guidelines on packaging and shipping perishable goods.

What happens if my package is lost or damaged

In the rare event that a package is lost or damaged, we offer insurance options to cover the value of your shipment. Our customer service team will assist you in filing a claim and resolving the issue as quickly as possible.

How do I update my delivery address for flyers?

Go to your profile in the app and edit your address. Make sure its accurate to avoid delays.

Can I take breaks during a flyer distribution?

Yes, but time away should not exceed 30 minutes without notifying support. Longer breaks may affect verification.

Do you offer bulk shipping discounts

Yes, we offer discounts for bulk shipments and regular business customers. Contact our sales team to discuss your shipping needs and receive a customized quote.

Is putting flyers in mailboxes a federal offense?

It is against the law to tamper with mailboxes. This includes placing non-postage stamped mailers (flyers) inside mailboxes or hanging them on the outside is not permitted and can lead to a substantial fine for each offense. It is even possible that this could result in a federal investigation, as mailbox tampering is considered a federal crime.

How are performance issues reviewed?

Flyertap reviews GPS data, photo logs, and client feedback to evaluate disputed or incomplete drops.

Will you send a report after the completion of the job?

We are happy to inform you that we will provide you with a comprehensive report that includes all the necessary details about the specific metrics that can help you track your Return on Advertising Spend (ROAS).

How much does it cost to distribute flyers?

The cost of flyer distribution varies based on several factors, including the quantity of flyers, the geographic area, the complexity of the distribution route, and any additional services such as design or printing. We offer customized quotes to fit your specific campaign needs. Please contact us for a detailed and competitive quote.

How do you handle remote area deliveries

We deliver to remote areas through our extensive network of couriers and partners. Delivery times to remote locations may be longer, and additional fees may apply. Contact us for specific details on remote area deliveries.

Can I distribute in apartment complexes?

Only if the instructions specifically permit access. Never enter restricted or locked buildings.

What is the distributor leaderboard?

A leaderboard inside the app ranks top distributors by completed drops, reliability, and speed.

Which is correct flyer or flier?

Flier and flyer are two versions of the same word that can refer to either a brochure or an individual who flies. These spellings are used in both British and American English, but flyer has become the more prevalent choice for all meanings.

Can I reject a gig after accepting it?

Yes, but it should be done at least 24 hours before the start time. Frequent cancellations may affect your profile.

How can I update the delivery address after the package has been shipped

If you need to update the delivery address, contact our customer service team as soon as possible. We will make every effort to reroute the package, although additional fees may apply depending on the service and delivery status.

How do I upload proof of delivery?

Use the app to take geotagged photos and confirm drop completion. Submissions must include a timestamp.

What are your packaging guidelines for hazardous materials

Shipping hazardous materials requires compliance with specific regulations and packaging guidelines. Contact our customer service team for detailed instructions on how to prepare and ship hazardous materials safely.

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Expert Offline Marketing Damascus, AR

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We provide service in and around the Damascus, AR. Please utilize the filter location feature to find the best location for offline marketing and flyer distribution services.

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