How do I file a claim for a lost or damaged package

To file a claim, contact our customer service team with your tracking number and details of the issue. We will guide you through the claims process and work to resolve it promptly.

How do I report property damage?

Take photos immediately and report it through the in-app incident form. Do not attempt repairs yourself.

Can you distribute flyers to businesses as well as residences?

Yes, we distribute flyers to both businesses and residential addresses. Business-to-business (B2B) flyer distribution can be an effective way to reach other businesses and promote your products or services. We can tailor our distribution strategy to target the specific type of recipients you wish to reach.

How many flyers should I distribute?

To determine the quantity of leaflets to distribute based on your goal of acquiring new customers, use a conservative conversion rate of 1 in 1,000. For instance, if your target is to gain 30 new clients, you can use basic math to calculate that 30,000 leaflets should be distributed.

What happens if I get sick before a gig?

Please cancel the gig as soon as possible through the app. Repeated last-minute cancellations may affect your eligibility.

Can I reschedule a flyer drop?

Yes. You can request a reschedule in the app up to 12 hours before the drop time. Approval depends on availability.

How do I set up a business account with your courier service

Setting up a business account is simple. Contact our sales team or fill out the online application form on our website. A representative will assist you with the setup process, discuss your shipping needs, and explain the benefits of having a business account.

Do I need a background check?

In most cases, no. However, some high-value or sensitive campaigns may require a basic background check.

Can you hang flyers on telephone poles?

It is illegal to put flyers on telephone poles. When linemen begin their ascent up utility poles, they are faced with numerous safety concerns. Between the high voltage electricity overhead and the unforgiving ground below, their work environment is truly hazardous. To add to their challenges, they also have to deal with illegally posted signs and flyers that further complicate their already demanding job.

Are there any penalties for incomplete jobs?

Yes, if you abandon a gig or dont meet the verification requirements, you may receive a lower rating or be suspended from future gigs.

How can I get help during a gig?

Use the in-app support chat or contact your campaign manager directly from the gig page.

What if it rains or the weather is bad?

Flyertap allows for weather delays. You can request a reschedule or wait for further instructions from campaign managers.

Can I get a receipt for my shipment

Yes, you will receive a receipt for your shipment. Receipts can be emailed to you or printed at the time of pickup. Additionally, you can access your shipment history and receipts through your online account.

Can I take breaks during a flyer distribution?

Yes, but time away should not exceed 30 minutes without notifying support. Longer breaks may affect verification.

What measures do you take to ensure timely delivery

We use advanced logistics planning, real-time tracking, and a reliable network of couriers to ensure timely delivery. Our commitment to punctuality is backed by our efficient processes and experienced team.

How long does the flyer distribution process take?

The timeline for flyer distribution depends on the size and scope of your campaign. For smaller campaigns, distribution can often be completed within a few days. Larger or more complex campaigns may take a week or longer. We will provide a detailed timeline based on your specific needs and ensure that your flyers are distributed efficiently and on schedule.

Is it cheaper to print your own flyers?

If you are considering printing flyers, it may seem more cost-effective to do it yourself if you have a high-quality printer and paper. However, in most cases, it is more affordable to have them printed professionally. Printing companies that specialize in flyers are often able to offer discounts on bulk printing, resulting in lower costs. Additionally, they typically have faster turnaround times and produce higher quality prints.

How do I get started with a flyer distribution campaign?

To get started, contact us to discuss your campaign goals, target audience, and distribution area. We will guide you through the process, from designing and printing your flyers to planning and executing the distribution. Our team will provide a customized plan and quote based on your specific needs.

Do you offer distribution to PO Boxes?

No, we do not distribute to PO Boxes as our service focuses on direct, physical addresses. Our goal is to reach individuals and businesses at their physical locations to maximize engagement and response rates. If you have specific targeting needs, please discuss them with us, and we will work to find the best solution.

What payment methods do you accept?

We accept ACH payments and credit cards from qualifying businesses. Our goal is to provide flexible payment options to make the process convenient for you. If you have specific payment preferences or requirements, please let us know, and we will do our best to accommodate them.

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