What is your policy on flyer returns?

We do not return undelivered flyers, but we ensure maximum distribution coverage through detailed planning and execution. If any issues arise that prevent full distribution, we will take corrective actions to address them. Our goal is to achieve complete distribution and provide full value for your campaign investment.

What happens if my phone dies during a gig?

Charge your device before beginning. If your phone dies mid-gig, your data may not be saved, and the drop could be invalid.

What is the cost of your courier services

The cost of our courier services varies based on factors such as the size and weight of the package, the delivery distance, and the speed of service required. For an accurate quote, you can use our online calculator or contact our customer service team.

Can I ship gifts and personal items

Yes, you can ship gifts and personal items using our courier service. Ensure that items are properly packaged and comply with shipping regulations. For international shipments, be aware of customs requirements and potential duties or taxes.

Can I get a receipt for my shipment

Yes, you will receive a receipt for your shipment. Receipts can be emailed to you or printed at the time of pickup. Additionally, you can access your shipment history and receipts through your online account.

How can I update the delivery address after the package has been shipped

If you need to update the delivery address, contact our customer service team as soon as possible. We will make every effort to reroute the package, although additional fees may apply depending on the service and delivery status.

Can I choose specific neighborhoods for flyer distribution?

Yes, you can specify neighborhoods or areas for targeted distribution. We can help you identify the best locations based on your target audience and campaign objectives. By focusing on specific neighborhoods, you can ensure that your message reaches the most relevant recipients, maximizing your return on investment.

What happens if some flyers are not distributed?

We provide detailed reports to ensure all flyers are distributed as planned. If any issues arise that prevent complete distribution, we will address them promptly and take corrective actions. This may include re-distribution or other measures to ensure your campaign reaches the intended audience. Our goal is to achieve full coverage and satisfaction.

How do I pay for courier services

We accept various payment methods, including credit cards, debit cards, PayPal, and corporate accounts. Payment can be made online, through our app, or at the time of pickup.

How do I report a completed job?

Once the final flyer is delivered, you mark the job as complete in the app and submit required proof of delivery.

What payment methods do you accept?

We accept ACH payments and credit cards from qualifying businesses. Our goal is to provide flexible payment options to make the process convenient for you. If you have specific payment preferences or requirements, please let us know, and we will do our best to accommodate them.

How do I improve my chances of getting more gigs?

Maintain high ratings, complete distributions on time, and follow all instructions. Top-rated distributors often get priority access to premium gigs.

Do you offer design services for flyers?

Yes, we have a team of experienced graphic designers who can create eye-catching and effective flyer designs for your campaign. Our designers will work with you to understand your brand, message, and goals, ensuring that the final design is both visually appealing and strategically effective.

Can you handle large volume flyer distributions?

Absolutely. We have the capacity and resources to manage both small and large volume flyer distributions. Whether you need to distribute thousands or tens of thousands of flyers, our team is equipped to handle your campaign with efficiency and precision.

Is it cheaper to print your own flyers?

If you are considering printing flyers, it may seem more cost-effective to do it yourself if you have a high-quality printer and paper. However, in most cases, it is more affordable to have them printed professionally. Printing companies that specialize in flyers are often able to offer discounts on bulk printing, resulting in lower costs. Additionally, they typically have faster turnaround times and produce higher quality prints.

Do you offer discounts for non-profit organizations and charities

Yes, we offer special rates and discounts for non-profit organizations and charities. Contact our sales team to discuss your needs and find out how we can support your mission with our courier services.

How do I prepare my package for shipment

Proper packaging is essential to ensure safe delivery. Use a sturdy box, appropriate cushioning materials, and secure all items inside. Seal the package with strong tape and label it clearly with the recipients address and your return address.

Do I get reimbursed for gas or transit?

Flyertap gigs are paid per drop and do not currently offer reimbursements for travel or gas expenses.

What are your packaging guidelines for hazardous materials

Shipping hazardous materials requires compliance with specific regulations and packaging guidelines. Contact our customer service team for detailed instructions on how to prepare and ship hazardous materials safely.

How do you handle remote area deliveries

We deliver to remote areas through our extensive network of couriers and partners. Delivery times to remote locations may be longer, and additional fees may apply. Contact us for specific details on remote area deliveries.

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