Thank you for choosing Flyertap for your flyer distribution and marketing service needs. We strive to ensure your satisfaction with our services and printed materials. Please read our Refund and Return Policy carefully to understand your rights and obligations regarding returns, refunds, and exchanges.
30-Day Refund Policy
Our refund and return policy lasts 30 calendar days from the date of service delivery or product receipt. If 30 days have passed, unfortunately, we cannot offer you a full refund or exchange.
Non-Returnable and Non-Refundable Services
Due to the nature of our services, the following are non-returnable and non-refundable:
- Completed flyer distribution campaigns or missions.
- Design services, strategy sessions, or creative consulting once rendered.
- Printed marketing materials that have already been distributed or used.
- Custom or personalized items produced specifically for your campaign.
- Downloadable or digital services once accessed.
- Gift cards or promotional credits.
Eligible Returns (Physical Items Only)
In rare cases where physical marketing materials (such as flyers, apparel, or signage) are shipped to the Client directly and have not yet been used or distributed, returns may be eligible if:
- Items are in their original packaging.
- Items are unused, undamaged, and in resellable condition.
- You provide a valid receipt or proof of purchase.
Returns must be initiated within the 30-day window.
Please do not return items directly to the manufacturer.
Exchanges
We only replace items if they are defective or damaged upon receipt. To request an exchange for the same item, please contact us first by email at [Insert Email] or call +1 (888) 855-1425.
Partial Refunds (When Applicable)
Partial refunds may be granted in the following scenarios:
- Physical marketing items with visible signs of use.
- Opened digital media (e.g., USBs, drives with promotional content).
- Any item not in its original condition, damaged, or missing parts not due to our error.
- Items returned after the 30-day return window.
Refund Processing
Once your return is received and inspected, you will receive an email notifying you of:
- Receipt of the returned item.
- Approval or rejection of your refund request.
If approved, your refund will be processed to your original method of payment. The timeline for fund transfer may vary depending on your bank or credit card provider.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account.
- Contact your credit card company—it may take time before your refund is posted.
- Contact your bank—there is often processing time involved.
If you’ve completed these steps and still have not received your refund, please contact us here or call +1 (888) 855-1425.
Gift Items
- If marked as a gift and sent directly to you, you’ll receive gift credit for the value of the return.
- If the item was not marked as a gift or was sent to the gift giver first, a refund will be issued to the gift giver.
Return Shipping
You are responsible for paying your own shipping costs for returned items. Shipping costs are non-refundable. If a refund is issued, any return shipping cost may be deducted.
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return shipments.
Questions?
For questions related to refunds, returns, or to initiate a return:
